Privacy Policy
Last updated: · Template document — have it reviewed by a qualified lawyer in each country you operate in before publishing.
This policy explains what personal information Digital Services Agency (“we”, “us”) collects through this website, why we collect it, and what you can do about it.
Information we collect
- Information you give us. When you submit an enquiry or consultation form we collect your name, email address, phone or WhatsApp number, business name, business type, budget range and the project details you write.
- Information collected automatically. Standard technical data such as browser type, device type, referring page and pages viewed, where analytics is enabled.
- Correspondence. Emails, messages and call notes exchanged while we scope or deliver a project.
How we use it
- To respond to your enquiry and prepare a proposal, scope or quote.
- To deliver and support projects you engage us for.
- To send service updates you have asked to receive. You can unsubscribe at any time.
- To improve the website and understand which services people are looking for.
We do not sell your personal information, and we do not use enquiry details for unrelated advertising.
Legal basis
Where the GDPR or UK GDPR applies, we rely on your consent for marketing communications, on the performance of a contract for project delivery, and on our legitimate interest in responding to business enquiries.
Sharing
We share personal information only with service providers who help us operate — for example email, hosting, CRM and analytics providers — and only to the extent needed. We may also disclose information where the law requires it.
International transfers
We operate across Canada, Australia, the USA, the UK and Dubai, so your information may be processed in any of those countries. Where transfers are restricted by law, we use appropriate safeguards.
Retention
Enquiry data is kept for as long as needed to respond and, if you become a client, for the duration of our engagement plus any period required for tax, accounting or legal purposes.
Your rights
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information where there is no legal reason to keep it.
- Withdraw consent for marketing at any time.
- Object to or restrict certain processing.
To exercise any of these, contact us at .
Cookies
This website uses only what is necessary for the site to work. If analytics or advertising cookies are added later, this section will be updated and a consent banner will be shown where required.
Security
We use reasonable technical and organisational measures to protect personal information, including encrypted transport (HTTPS) and restricted access to enquiry data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
Our services are for businesses. We do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy. The date at the top shows when it last changed.